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https://ri.ng.mil/Portals/31/IPPSA_Help-Center_Act…
IPPS-A 101 - ri.ng.mil
To check the status of your Customer Relationship Cases (CRM) Case, click the “My Cases” tile. To create a new CRM Case, click the “Create Case” tile. Within the Actions Menu, users can open a new window, change preferences, and access help resources to include manuals, job aids, and UPKs.