"BUYER BEWARE!!!!! Spent $350 on a fridge and within 6 months the fridge stopped working twice. First time they came out and fixed 2nd time they said sorry out of your 90 day warranty. I left a message for Rhonda the manager who refused to return my call, had one of the associates call me. When I called back the next day I explained we are having the same issue as we did the first time they out and fixed they said sorry. It's $59.99 to come out plus parts and labor. I told her the first time I called for the service call I asked specifically I'm concerned we may have this issue again after our 90 day warranty. I was told sometimes if it's a reoccurring issue we'll make an exception and fix it again. Ronda said I would have never been told that..... implying I made this up. She was rude and very unprofessional. So we basically just washed $350 down the drain. This place has horrible customer service and sells appliances that stop working only a few months after owning!!!"
Jack's Appliance
2.5
14
5310 Center St, Hilliard
CLOSE · 09:00 - 17:00 · +1 614-876-4515
"Doug... If I could give 0 stars, I would. Where to start: Unprofessional, untimely, and overall rude. We needed a wine refrigerator by a specified date that was given to Doug at the time of our original order. He promised that he would have the delivery in time for our house warming party which was 2-3 weeks from our order date. Because of his verbal commitment that our order would be here in time (& delivered), we cancelled our order for the same appliance with BestBuy, who wasn't going to meet the delivery deadline needed. Well, as you can guess, Doug didn't pull through. Instead of giving us updates on the status of our order the week we needed it, he didn't return phone calls, pointed his finger at the appliance manufacturer, and provided zero solutions/accommodations to remedy the issue at hand. When we finally did get ahold of him, we decided to cancel our order since his promise wasn't upheld. BestBuy has a significantly better warranty program and customer service platform, so we decided to reorder the appliance through them. When informing Doug that we were going to cancel our order, he was upset (probably because he was losing a commission) and said that we would receive a check in the mail for our refund. I politely informed him that we would like a refund to the credit card we originally paid with and he said, "that costs us money, we would prefer not to do that." Well, Doug, that's unfortunately the cost of business when you don't deliver on the commitments you make. A few days later, Doug calls to inform me that the wine refrigerator has arrived and we can still take the order, if desired. I told him that we would pass, due to the negative experience we had with Jack's Appliance and he proceeded to tell me that they would be charged a $500 restocking fee with the manufacturer to send the appliance back. I told him that it wasn't my problem, which he then tried telling me that it would be deducted from my refund. I know, it's almost comical at this point, but keep reading... We never signed a purchase order with Jack's, we didn't even receive a receipt from Jack's for our order, and it was never disclosed throughout multiple conversations that a "restocking fee" would be charged for cancelling a fully refundable order. When informing Doug that we would not be paying the restocking fee for their mishaps, he told me that I would receive a refund check in the mail, less $500 for the restocking fee, and proceeded to hang up before I could get another word out. When I attempted calling back, he didn't answer. Surprise! Haha. If you're looking for subpar service, a grumpy sales associate with no business acumen, the delayed arrival of your order, and a partial refund for never receiving your appliance(s), Jack's Appliance in Hilliard is the place to shop!"
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Below is a list of a couple of common ice makers and how to operate them, but refer to the user manual specific to your Whirlpool refrigerator model. Manuals often include visual aids and diagrams pinpointing the ice maker control location with step-by-step instructions.
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