Like many fashion retailers that sell online, Asos has a returns problem. Not that the company would necessarily classify it as such (offering a generous returns policy boosts customer satisfaction, ...

As of June, Asos has begun enforcing its fair use policy by permanently deleting accounts of customers who return items at a rate significantly higher than average. The crackdown has gone viral on ...

Asos customers have reacted with anger over a new rule charging them for returns if they do not keep a certain amount of their order. Some customers received an email over the weekend saying they had ...

Roula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter. “Return to Sender” made teen and screen idol Elvis Presley a small fortune in 1962. Teens returning fashion ...

If we want to find a potential multi-bagger, often there are underlying trends that can provide clues. In a perfect world, we'd like to see a company investing more capital into its business and ...

Asos has warned that full-year profits will fall sharply as cash-strapped customers return more items to the online clothing retailer. The company said that while sales rose in the three months to the ...

Online fashion giant ASOS has made a bold move that has its customers and the wider apparel industry divided. In recent weeks, ASOS announced it would be ‘toughening up its returns policy’, ...

Another weekend, another outpouring of outrage on social media. This time, the ire was reserved for online fashion brand Asos. “Has anyone else had a sh***y email off Asos? Maybe if you sorted your sh ...

Online fashion retailer writes to some customers to say they face £3.95 fee unless they keep up to £40 of order Asos is to start charging UK shoppers who frequently return large amounts of goods a fee ...

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