Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic accelerating the shift toward ecommerce. It has changed the way shoppers purchase and ...

PLANO, Texas--(BUSINESS WIRE)--AmplifAI, the leading AI-powered platform transforming enterprise contact center performance, today announced it has raised $33.7M in Series B funding and credit ...

For decades, the contact center has been a paradox. It is essential to every enterprise, yet it’s not always treated that way: chronically underinvested, fragmented and inefficient. Customers still ...

The home appliances industry has faced significant challenges in recent years. Persistent supply chain disruptions and consumer demand for more digital-first experiences have forced the industry to ...