Walmart Accused of Creating Voiceprints From Customer Service Calls

Two Illinois customers allege Walmart created voiceprints from service calls without obtaining consent required under the ...
techtarget

Eight must-have call center systems for customer service

Having the correct call center systems in place is a critical first step in ensuring that an organization provides an outstanding customer experience. There is a lot call center technology can do to ...
Forbes

Call Authentication: The Push To Restore Customer Trust

The Federal Trade Commission (FTC) recently issued its "Top Scams of 2024" update, and the results aren't promising. Consumers lost about $1.9 billion to fraud through phone calls, texts or emails ...

The End of Voicemail: What Customers Should Expect When They Call a Business After Hours

After-hours voicemail is losing its hold on customers. Here’s how businesses are changing the way they answer calls and serve ...
Entrepreneur

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...