Churn management is an essential element of maintaining any business, but it is especially critical at a time of economic uncertainty. While it should be top of mind for any revenue leader, it is ...

Understanding customer churn is critical to sustaining a healthy business. Knowing how and why customers leave and what can be done to win them back underpins efforts to target new markets and product ...

When you're not happy with a company and they don't do better for you, it's not unreasonable to ditch them and go somewhere else. This process of people leaving, known as churn, happens in the ...