Recently, I was asked how I would keep employees motivated to deliver the best customer experience possible. Specifically, the question was focused on customer service reps who may be working at a ...

Buyer motivation is the underlying reason for everyday purchases — and understanding such motivations is crucial to success. Only by understanding customer motives can companies tailor their sales and ...

NEW YORK--(BUSINESS WIRE)--Persado, the Motivation AI platform that generates the language to inspire every individual to engage and act, today announced the launch of its 2022 Customer Motivation ...

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These two ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.