Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

Airbnb hears you and is launching a bunch of new features to improve the experience from the beginning of your search all the way to checkout. On Wednesday, the rental platform announced a new way of ...

Twitter appears to be testing a new feature that should help users get faster customer support from brands and businesses they follow on the platform. On select profiles, it’s now displaying when ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Chatbots have been featured on company websites for quite some time now, helping to reduce costs and make customer service teams more productive by providing instantaneous responses to common customer ...

Twitter announced new features that give businesses the ability to better automate customer service. “These features are designed to help businesses create rich, responsive, full-service experiences ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

If the past 18 months have showcased one thing, it’s the fact that the pandemic has struck millions of households with financial and emotional challenges. Thankfully, some companies have gone above ...

It's October 1, which means it's time for Microsoft's Dynamics 365 and Power Platform 2020 Wave 2 features to begin rolling out. Microsoft also is using the Wave 2 rollout kick-off to announce a few ...