A Delta Airlines passenger endured an excruciatingly awkward customer service call after discovering that the rep was none other than his ex-girlfriend. The mortified flyer detailed the uncomfortable ...

CLAYTON COUNTY, Ga. — Delta Air Lines is taking the brunt of the number of delays and cancellations after the global IT outage over the weekend. Now, its customer service problems are frustrating even ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. It's hard to find a travel company that doesn't claim to offer the best ...