THE Swords-based customer service team at DHL Express, the international express services provider, has been recognised by the Contact Centre Management Association (CCMA). The company has claimed the ...

In an exclusive interview with Deccan Chronicle, Sarbani Sengupta, Vice President—Customer Service, DHL Express India shares her insights on how the company is leveraging technology and human empathy ...

“I just wanted to let you know that in comparison to [competitor], your staff has delivered an exemplary service to me today.” This is an actual example of positive feedback received by DHL from an ...

PLANTATION, Fla. & HEREDIA, Costa Rica--(BUSINESS WIRE)--DHL, the world’s leading international logistics provider, has recently opened an expanded facility in Heredia, Costa Rica, that will bring ...