Having a great product is no longer enough to guarantee business growth. Exceptional products must be surrounded by other aspects of experiences that are just as exceptional. Although many business ...

Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated. As the chief product officer of a global organization, I know all too well how ...

Opinions expressed by Entrepreneur contributors are their own. Your customers’ expectations are increasing. Experts say this is one of the top challenges companies will face in 2023. And in today’s ...

Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%, which highlights the importance of prioritizing customer service and delivering an exceptional, ...

To chart the best course to success in 2024, businesses must be savvy to the evolving landscapes that influence how we define excellent customer service. These include both established and emerging ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

RANCHO CUCAMONGA, Calif., Nov. 17, 2025 /PRNewswire/ -- Inland Empire Health Plan (IEHP) has been recognized for providing an outstanding customer experience for phone support from J.D. Power, the ...