COMMENTARY-- Face it: It's unreasonable to expect Miss Manners to rule on the finer points of our technological lifestyle, such as the niceties of instant messaging. Thankfully, TalkBack readers are ...

The popularity of instant messaging has grown exponentially in the past decade, but the communication platform’s immediacy presents users with endless opportunities to come off the wrong way. These ...

Could it be the “instant” in instant messaging that makes this form of online chat so appealing? It isn’t used in every office, but it is becoming more common as a business communication tool. One of ...

The use of instant message, typically referred to as IM, can save a lot of time at work. Instead of walking over to someone's desk, you can send them an online chat to get a quick response. Despite ...