TORONTO--(BUSINESS WIRE)--Horizn is pleased to share that the Horizn Knowledge Platform used to power the Royal Bank of Canada (RBC) Digital Activation Strategy led to RBC winning a Model Bank 2018 ...

Portal opens doors to one-stop service. The U.S. Army is putting the power of Web technology behind its transformation into a knowledge-based force. The effort aims at improving the decision dominance ...

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.

Opinions expressed by Digital Journal contributors are their own. As cyber threats evolve at machine speed, the industry is facing a fundamental question: Are we preparing professionals for the world ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading AI knowledge platform for customer engagement, today announced that the company will ...

ServiceNow CEO Bill McDermott kicked off Knowledge 2024 with a keynote that focused on leveraging the Now Platform to introduce further simplicity, using generative AI. ServiceNow today announced the ...

Continuing our series on the Social Work Reform Board's professional capabilities framework, Kirsty McGregor looks at applying theory to practice Continuing our series on the Social Work Reform ...