The loss of loyal customers is no surprise, as many Americans have drawn a line in the sand when it comes to the price of ...

With the Ford Escape discontinued, dealers warn they could lose a massive chunk of loyal customers and showroom traffic.

Carnival Cruise Line has unveiled plans to overhaul its reward scheme in a move that has raised concerns among some loyal passengers. The cruise brand, which is mainly targeted at the US market but ...

Sara Richter, chief marketing officer at SAP Emarsys, will unveil new insights from the SAP Emarsys Customer Loyalty Index ...

The beloved burrito chain that once dominated college campuses and millennial lunch breaks is facing an unexpected challenge. Chipotle is watching some of its most loyal customers walk away, and the ...

We've spent our careers building global brands and wrestling with international pricing strategies firsthand. When we were working at global companies such as Louis Vuitton, Gucci, Nike, Hyatt, and ...

Customer loyalty is tough to earn and even harder to keep. You want your customers to feel heard and valued, but it's not always simple. We asked six business leaders from six successful companies to ...

Tim Ragland, VP of Growth and Strategy from Wisp writes “When costs increase, the industry faces a dilemma: raise prices and risk losing loyal customers — and potential new ones — or adapt our ...

PayPal was one of the first companies in my stock portfolio. My investment thesis for it, like all of my early decisions, didn’t involve much nuance. I was a customer. I’ve paid my rent via PayPal ...