This lesson covers how to describe the customers in various segments by their orientation for long-term relationships. Plus, you'll dig into how to think about customers along a hierarchy of ...

Forbes contributors publish independent expert analyses and insights. I write about the freelance revolution and the future workforce. MasterClass, the website offering video-based “lessons” in many ...

Does it matter when you send your emails? You bet it does. Learn the best days and times, in general, to send emails—and how to adjust your timing based on your own results. Email remains one of the ...