Indirect customer service includes all of the factors that can affect a customer's impression of your business, such as employee approachability, the design and cleanliness of your business and a ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. Providing excellent customer service doesn’t just foster ...

When you put time and effort into defining the right metrics and planning your measurement strategy, VoC can have a positive impact on your bottom line. The old adage “measure twice, cut once” has ...

Providing excellent customer service is crucial for any business. That’s why it needs to be a full team effort, rather than the responsibility of your individual customer service reps. If your ...

While the success of your social media presence is often measured in marketing terms like engagement and reach, the impact of social media interactions on the customer experience is often overlooked.

Measuring the ROI (Return on Investment) of social media has long been a challenge for marketers, but customer service should be easier to measure. There are clear comparisons to other servicing ...

As a systems integrator, you understand the importance of growing your business. Delivering superior customer service at every touchpoint is one way to do that. Focus on customer service and the good ...