Most healthcare organizations already have access to much of the data they need, but the challenge is operationalizing it ...

Explore how lived patient experiences are transforming clinical trials and corporate leadership in the life sciences sector.

The Patient Experience department at Fred Hutch Cancer Center is here to help make sure you receive supportive, patient-centered care every step of the way. This applies to both the medical and ...

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines. According to a Press Ganey analysis of 10.5 million patient encounters released earlier in 2025, ...

When patients are prescribed complex therapies — like specialty drugs, cell and gene treatments, or high-cost biologics — the path to treatment is rarely straightforward. Filling a prescription can ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Trillium Health Partners transformed patient experience from a data-collection exercise into a live quality improvement tool ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

If you’ve had a video check-in with your doctor recently, you’ve been a part of the most significant change to the patient experience in the last five years. Rare to non-existent prior to the pandemic ...

Nurse-led interventions led to better sleep experiences for inpatients at St. Louis-based Barnes-Jewish Hospital, according to a study published Dec. 4 in JAMA Network Open. After HCAHPS data ...