We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...

Opening a customer service training session can be tough, especially if you're working with people who haven't previously met. Before getting down to business, it's a good idea to kick things off with ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

Artificial intelligence, or AI, has come to the forefront of many discussions that are related to making life easier. It’s expected to influence, if not revolutionize, certain aspects of our life as ...