Ask any brand to rate their customer experience on a scale of one to 10 and most will probably choose a high number. Now ask one of their customers, and they’ll probably give a different answer – a ...

MSPs are best-situated to grow their existing business when they document common processes and evaluate every single interaction with clients, according to a ConnectWise leader. Service excellence is ...

In B2B organizations, clients increasingly expect a seamless, personalized and efficient experience. An elevated customer experience (CX) is no longer just a “nice-to-have” — it’s essential for ...

Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact. Integrated CX data. Technology companies are ...

If you’re not tracking customer behavior on your websites & apps, you’re missing crucial signals. Digital experience analytics generates those insights for you. Consumers continue to flock to websites ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Clare Martorana delivers remarks at the 2023 FedScoop 50 awards reception. (FedScoop) The Office of Management and Budget is building analytics tools to track agencies’ use of the U.S. web design ...

Customer service can make or break any business; it will either help your business grow or bring it crashing down. According to a study by the Wharton School: reducing customer attrition by five to 10 ...

Working to improve your customer service has always been important, but in today’s highly competitive business environment it’s more essential than ever. As it becomes harder for consumers to ...

HOUSTON, Oct. 4, 2022 /PRNewswire/ -- MPACT Strategic Consulting, a global consulting services firm has acquired Designing Success and Tracking At-A-Glance® (TAAG) Case Management and Performance ...