When a workplace injury occurs, employers with no medical training often must determine the severity of the injury and direct an employee to appropriate medical care. They may have to make on-the-spot ...

A novel telephone triage system coupled with good patient education deflected 60% of emergency department (ED) visits by oncology patients away from the ED and into physicians' offices in less than 2 ...

If there is no way a practice can give patients timely appointments, then it makes sense to focus on offering safe telephone triage, to determine which patients need to be seen sooner, rather than ...