As hospitals and health systems continue to improve patient experience, it becomes more difficult to differentiate organizations based on HCAHPS scores alone. An emerging trend, sentiment analysis, ...

Most of us don’t enjoy scrolling through countless online reviews, trying to decipher whether customers are genuinely satisfied or just being sarcastic. It can feel like trying to read between the ...

German consumer confidence sank to its lowest level since April, as income expectations slumped on the back of continued geopolitical uncertainty and higher inflation. The consumer-climate index ...

The Stocktwits Sentiment Index shows there’s not much bullishness in investor sentiment. As of late last week, it was still at its highest (most bearish) level since the index was launched in 2018.