Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps ...
After a weekend of rain, snow and sleet, Middle Tennessee braces for a flash freeze, making roads even more treacherous ...
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California bill proposes a 5-minute limit on customer service hold times, ensures human connection
A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...
One of the questions we get most consistently is, 'How can I stop scam calls?' Unfortunately, you can't stop scam calls ...
Tap Phone. Toggle off Tap Recents to Call. If you change your mind later, you can come back and toggle the setting back on. That's how to turn on or off Tap Recents to Call on your iPhone. Be sure to ...
They tell you that replying 'STOP' will get the texts to cease. But in many cases, they’re lying. And it can often make ...
Tipping has evolved from a hospitality tradition into a widespread expectation across many service sectors, including ...
These ambitious workers have big goals for 2026. Their first step? Get rejected. A lot.
When someone tries to steamroll you with aggression or intimidation, these carefully crafted responses can instantly flip the ...
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