Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and transfers.

Microsoft unveils its Maia 200 AI chip, offering 30% better performance and improved cloud efficiency with wider customer ...

Overview: Organizations across industries are actively integrating AI into cloud infrastructure, customer experience ...

The acquisition of the Israeli firm comes as major technology platforms race to embed shopping into AI experiences.

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

The acquisition will improve how clients can use agentic artificial intelligence to attract and reel in consumers.

New hires from Microsoft and AWS position Virtru to scale delivery of data-centric security solutions in 2026 Smith will lead ...

Discover 7 cloud computing benefits that help small businesses reduce costs, scale operations, and gain enterprise-level tools without breaking the budget.

ARLINGTON, Va., /PRNewswire/ - The top ten software solutions delivering the strongest business value in 2025 have been identified based on verified end-user feedback from Info-Tech Research Group's ...

OneRoyal, a leading global financial services provider, has announced the appointment of Anthony Potamitis as Chief Operations and Products Officer, further strengthening the company's leadership team ...