Chatbots aren’t cool, and their usefulness is debatable. Here’s how we can do better with AI than a chatbot. The Fast Company Executive Board is a private, fee-based network of influential leaders, ...

I hear this a lot in product meetings: “You know what we need to do?” Before the conversation goes a sentence further, I’ll ask, “What problem are you trying to solve?” If their response is silence or ...

The current era of efficiency and optimization has ushered in AI assistants and automation to help get the job done faster. While these tools undoubtedly accelerate performance, companies should not ...

Business owners who are great problem solvers within any business are the best prepared to solve their customers’ needs effectively as well. In fact, every business is about solutions to customer ...

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Any company that wants to thrive needs to have a strong grasp of their industry's pain points. After all, if a business owner does not realize what their customers deal with, they will probably not ...

In this CUBE Conversation, I’m joined by Gretchen Tinnerman, vice president and general manager of US Telco, Media & Entertainment and Technology at Kyndryl Holdings Inc., for a post-Mobile World ...

With tongue only slightly in cheek, I say that everything in AV sales centers on “problems.” Problems might be internal to our own companies or external with our customers, but Problems ‘R’ Us. Many ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

Customers are fickler than ever when it comes to consumer brands. The web has made it easier than ever to switch providers or brands, and easier again to publicize poor service – consider the uproar ...

HousingWire Editor in Chief Sarah Wheeler sat down with Adam Carmel, founder and CEO of Polly, to talk about his thought process for solving customer problems and why cutting costs for mortgage ...