Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Good morning. During earnings calls this week, the CFOs of big tech companies, Meta and Microsoft, delivered a similar ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

The Evernex Technology Center serves as a centralized hub for all North American logistics, engineering, testing, and IT asset disposition (ITAD). The site consolidates capabilities from Evernex's ...

A state program to aid mass timber projects in Michigan has been extended for the Upper Peninsula after the region submitted ...

As tech giants find creative ways to generate electricity, they’re building a glut of new fossil fuel projects.

xAI’s notorious data centers near Memphis, Tenn., are appropriately named Colossus 1 and Colossus 2. The supercomputers that ...

The Materials Science Learning Center (MSLC) offers resources and expert insights to enhance materials characterization and accelerate scientific breakthroughs.

Meta and Musk's suite of companies announced new investment projections in Q4 earnings reports while pursuing different road ...

Ed tech companies like GoGuardian and Lightspeed Systems offer for AI software to detect self-harm. Experts and students are ...