B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to ...

Highly motivated employees boost productivity, lower turnover, improve customer satisfaction, and drive innovation across ...

After years of pandemic-driven disruption, U.S. employers are shifting towards a more deliberate phase of total rewards strategy, pairing tighter compensation planning with expanded benefits and a ...

Brex reports that recurring revenue, a predictable income stream, is key for modern business growth and stability, ...

Overview: AI turns customer data into clear insights, helping brands target the right audience with relevant messages and ...

Abstract: ChatGPT is an artificial intelligence (AI) chatbot that uses natural language similar to humans to answer questions correctly. Chat GPT can help people understand human language better and ...

Good morning. Thank you for joining us today. I'm Mike Spencer. Today's session is going to be focused on providing an update on our customer momentum and customer success. As you heard yesterday on ...

Ever since OpenAI’s record-breaking launch of generative AI in late 2022, Silicon Valley – and pretty much the rest of the world – have been racing to find new ways to harness its power. Among the ...

State government agencies across the country are investing in technology to improve access to services, streamline operations and reduce administrative burdens. But amid all the innovation, one ...

Sure, there are some hurdles at first, but most folks find the benefits far outweigh the headaches. If you’re still on the fence, maybe it’s time to take a closer look. The way things are going, cloud ...

For too long, customer success has been viewed as a role for individuals with excellent people skills or a background in traditional account management. While these traits are valuable, they represent ...