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Restaurant technology has entered a new phase, defined less by individual tools and more by intelligent systems that connect ...

Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

“Joining the Libera family marks a new chapter for CiviCore after nearly two and a half decades of serving the social sector with innovative technology solutions,” said Keith Reed, CEO of Neon One.

A study by USA TODAY and Plant-A Insights analyzed which financial services companies offer the best customer service in ...

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

A customer emails: “Your chatbot told me one thing, your agent said another, and your manager gave me a third answer.” Sound familiar? According to a report by PwC, 32% of customers abandon brands ...

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Keogh brings extensive experience managing customer service operations and innovation in service delivery to oversee San Francisco’s 24/7 customer service center. Keogh comes into this role held by ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...