Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

Meta and Musk's suite of companies announced new investment projections in Q4 earnings reports while pursuing different road ...

Good morning. During earnings calls this week, the CFOs of big tech companies, Meta and Microsoft, delivered a similar ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The Evernex Technology Center serves as a centralized hub for all North American logistics, engineering, testing, and IT asset disposition (ITAD). The site consolidates capabilities from Evernex's ...

The president has backed policies that allow the industry to grow unfettered. The mutually beneficial alliance is causing concern among some conservatives. Credit...Álvaro-Bernis Supported by By ...

When Denny Lawrence talks about the future of HVAC troubleshooting at Comfort Systems USA, he doesn’t dodge the hard truth: “We were losing a lot of intrinsic knowledge to the ‘silver tsunami’ and ...

Operator: Ladies and gentlemen, thank you for standing by. [Operator Instructions] I would now like to turn the conference over to [ Mary Horn ]. Please proceed. Unknown Executive: Welcome to ESS’ ...

Texas Tech Physicians (TTP) Permian Basin recently held a ribbon-cutting ceremony for a new call center, based in the Odessa clinic. The new 12-person call center will serve Texas Tech Physician ...