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  1. Unable to scan or install the scanner driver after ... - Brother USA

    Unable to scan or install the scanner driver after updating Windows 11 - USB or Network Applies to: Windows 11 Version 24H2 Symptoms Unable to scan after installing a Windows 11 update Scanners …

  2. Vertical lines or streaks on copies, sent faxes, and scans

    Vertical lines on copies, sent faxes, or scanned documents are typically caused by dirt, ink, corrective fluid, or other debris stuck on the ADF scanner glass. Cleaning the ADF scanner glass properly …

  3. "Document Jam" or "Clear the scanner jam" - Brother USA

    13. When Document Jam or Clear the scanner jam cannot be cleared, it is typically due to an object stuck inside the ADF unit, such as torn paper, tape, adhesive/sticky notes, paper clips, and staples. …

  4. Scanner is "Offline" or not connected - Brother USA

    If the scanner is displaying as Offline or not connected to the computer, click on the link in the chart below that corresponds to your operating system and connection type for troubleshooting steps: - …

  5. Black vertical lines on copies and scans - Brother USA

    The ink or other substance gets on the glass as the paper moves through and blocks the light of the scanner in that area for future copies. Because even a small dot can cause this problem, you will …

  6. Copies or scans are skewed, slanted, or crooked - Brother USA

    a. Lift the document cover. b. Using the document guidelines on the left and top, place the User Settings report face down in the upper left corner of the scanner glass. c. Close the document cover. d. Press …

  7. Unable to scan - Wireless - Windows - Brother USA

    Click here to display all models covered by this answer.

  8. How do I clear the 'Memory Full' message from my Brother machine's …

    SCANNER MALFUNCTION: If there is a problem with the scanner, documents scanned into memory may be scanned as black or gray images, which will use more memory. To test the scanning quality, …

  9. ControlCenter4 scanning error: "CC4-202 - XXX-XXXX cannot be found ...

    2. Install or reinstall the MFL-Pro Suite using the "Full Driver and Software Package", which can be downloaded from https://support.brother.com. Click here for instructions. If a compatible CD is …

  10. "Cannot Scan AF" - Brother USA

    Check the warranty status of your machine by clicking on the Machine Warranty Calculator. - If in warranty, it will instruct you how to schedule product replacement or repair. - If out of warranty, locate …