If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. To request a return, select the item you want to send back from your recent …

If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.

When the seller accepts your return request, you'll either receive a return shipping label from eBay or the seller, or you'll be asked to purchase a label directly from a carrier.

Check the listing’s return policy before making your purchase. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.

Return an item for a refund 4 min article Check the status of your request 2 min article Ask eBay to step in and help for buyers 1 min article Appeal the outcome of a case as a buyer 2 min …

If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. If you're not able to resolve things with the seller, you can ask us to help.

Can I return items that I've decided I don't want or need? With eBay GUARANTEED RETURNS, you can return an item in unused condition if you change your mind.

Include the packing slip, affix the shipping label, and send the item back to the seller within five business days of starting the return in My eBay. You can drop the package off at the post …

Open a request to let the seller know that your item hasn't arrived, or that you want to return it. Try to work things out – we ask sellers to respond within 3 business days and resolve your request.

You can choose whether to accept returns if a buyer changes their mind about a purchase. However, if an item arrives damaged, doesn't match the listing description, or if the buyer …