Quality management systems (QMS) play an important role in the continuing improvement of organizations. Learn the history and benefits of QMS at ASQ.org.

Learn more about how to certify to ISO 9001:2015 and transition from ISO 9001:2008. Buy the official quality management systems standard from ASQ.org.

Learn the differences between quality assurance and quality control. Explore definitions, examples, and how QA and QC ensure quality.

Jul 20, 2025 · At its core, service quality is the customer’s perceived difference between the benefits they expect and the benefits they actually receive. Unlike products, services are …

Quality professionals need a handy reference of quality terms, acronyms, key people, and definitions. Browse the updated ASQ Quality Glossary here.

Start your quality journey by mastering the 7 Basic Tools of Quality at the world’s largest society for quality, ASQ.org.

The approach is designed to help build a quality work environment—physically and mentally. 5S achieves “a place for everything and everything in its place.”

In an overview designed to give quality newcomers a glimpse of the knowledge they need to succeed, ten regular Quality Progress contributors write on 10 basic quality topics that are …

Have a Standards Question? Ask the Experts! Submit your technical questions about an international or American national standard to our panel of seasoned quality professionals.

Participation in TAG 176 provides an opportunity for representatives of all affected U.S. constituencies (industry, commerce, education, etc.) to influence the development of …