Access MyChart in the alternate browser and attempt to re-launch the video visit again. If you do not have access to an alternate browser, download one (Chrome, Firefox, etc.) or connect through …

Troubleshooting Audio & Video for Telemedicine Visits This tip sheet will explain how to troubleshoot audio and video issues during telemedicine visits.

Issue: Audio and/or video is not flowing both ways after patient has been in waiting room. Resolution: Have both patient and provider disconnect and reconnect to establish a new connection.

• The majority of problems viewing a streaming video stem from a poor Internet connection. o If you’re at home and using a wireless connection, we suggest switching to an Ethernet connection (wired). Your …

If you are seeing a message saying, 'Check your camera and try again', there is an issue with your video feed, or you have blocked your camera. Your video must be available, and your camera must not be …

This can be a Chrome browser issue. If the video is displaying the feature, but after pressing the play button the screen is just blank (black), this could mean the audio and video playback controls were …

If you experience issues with Workday Learning digital content (online self-study training/videos), please reference these troubleshooting tips. The browser used can impact your ability to launch digital …