ITSM describes the management of end-to-end IT service delivery to meet business goals, including the creation, delivery, and support of IT services.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to …

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

IT Service Management (ITSM) is a structured approach to designing, deploying, and managing IT services throughout their entire lifecycle within an organization.

Jan 3, 2025 · What is ITSM? Why is ITSM important? What are ITSM's benefits? And what are ITSM's “quick wins”? Find out more with our comprehensive overview.

Oct 13, 2025 · IT service management (ITSM) is a framework for delivering IT services to customers and employees. It is focused on aligning IT services with business needs to ensure …

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT …